Privacy Policy
Effective date: January 1, 2026
1. Scope
This Privacy Policy describes how ReachLumen (“we”, “us”) processes personal information when you visit reachhub.bond, purchase courses, or interact with our services.
2. Data We Collect
- Account and contact data: name, email, phone, employer, role.
- Transaction data: purchased courses, payment status (processed by third-party processors; we do not store full card data).
- Usage data: device information, pages visited, approximate geolocation, and interactions for analytics.
- Support communications: messages you send to us.
3. How We Use Data
- Provide and improve courses, diagnostics, and learning tools.
- Process orders, authenticate access, and provide support.
- Send service communications (e.g., billing, updates) and optional marketing with opt-out controls.
- Protect our services, prevent abuse, and comply with law.
5. Data Retention
We retain personal data for as long as needed to provide services, fulfill stated purposes, and meet legal obligations. We use aggregated, de-identified data for analytics where possible.
6. Your Rights
Subject to applicable law, you may request access, correction, deletion, or portability of your personal data, and object to or restrict certain processing. To exercise rights, email [email protected].
7. Security
We implement administrative, technical, and physical safeguards appropriate to the risk. No method of transmission or storage is 100% secure.
8. Children
Our services are not directed to children under 16. We do not knowingly collect data from children under 16.
9. Changes to This Policy
We may update this Policy to reflect changes in our practices. The “Effective date” above indicates the latest version.
10. Contact Us
Questions or requests? Email [email protected] or call +1 (415) 915-2044.