Frequently Asked Questions
If you can’t find your answer below, contact us anytime.
How long do I have access to a course after purchase?
You receive 12 months of access to on-demand lessons and updates, plus live clinic replays.
Do you offer a certificate?
Yes. Complete the capstone and pass the final assessment to earn a shareable ReachLumen Certificate of Completion.
Are there prerequisites?
Beginner courses require no prior experience. Advanced tracks list prerequisites in the course description.
What is your refund policy?
We offer a 14-day refund window if you’ve completed less than 20% of the course. See full details in our Terms.
Do you have live sessions?
Yes. Most courses include weekly live clinics for Q&A and feedback. Replays are available within 48 hours.
Can teams enroll together?
We support group enrollments and private cohorts. Contact us for volume pricing and a rollout plan.
Do courses include templates?
Yes. We provide checklists, calculators, and reporting templates to speed up implementation.
What support channels are available?
Email support, community forum, and office hours for select tracks. Our email is [email protected].